Cancellation & Refund Policy

We want you to be happy with your invitation. Shehnai Stories is a product of Pataka Systems. Here is our policy on cancellations and refunds:

Before video generation

If you wish to cancel your order before your video has been generated, please contact us at support@shehnaistories.com. We will issue a full refund.

After video generation

Since our invitations are digital products custom-made to your specifications, we generally cannot offer refunds once the video has been generated and made available for download.

Quality issues

If the generated video contains errors on our part (e.g., rendering glitches, missing elements, or incorrect template behaviour), please contact us within 7 days of delivery. We will either regenerate the video at no cost or issue a full refund at our discretion.

Errors in your details

If the video was generated correctly but contains mistakes in the details you provided (names, dates, venues), we may offer a one-time regeneration at a reduced cost. Please double-check all details before submitting your order.

Refund processing

Approved refunds will be processed within 5-7 business days to the original payment method via Razorpay.

Contact us

For all cancellation and refund requests, email us at support@shehnaistories.com with your order details.